An experienced, multi-disciplinary team.
For more than 25 years, Next Dimension has helped thousands of companies leverage technology to accomplish more. We’ve assembled a capable team of professionals specializing in all major areas of the tech landscape, and can bring all of this expertise to bear for your organization.
Superior processes drive superior results.
An experienced team needs to be supported by the right processes. From technology selection to team building to service delivery, we believe that excellence arises from robust internal processes and a strong culture of continuous improvement.
Better business outcomes through seamless integration.
Next Dimension can simplify and streamline your technology stack, delivering improved business outcomes that result from the best possible integration between all of the moving parts.
People Initiatives
Employee Experience (EX) and Culture Strategy
The culture at Next Dimension prioritizes collaboration and customer focus, linking Employee Experience (EX) and Customer Experience (CX). Monthly Development Plans replace annual appraisals, fostering open communication. With over 95% satisfaction and low turnover, their culture includes monthly Tribal Councils for updates and rewards. Employees design many cultural aspects, emphasizing emotional intelligence and personal growth. Design thinking shapes their programs, tailoring them to different career stages and ensuring they remain relevant and engaging.
Customer Experience (CX)
Next Dimension’s CX strategy is driven by empathy and personalization. Service Desk employees identify personas to tailor communications, ensuring optimal experiences. Regular call reviews and CX interviews at project close provide continuous feedback. The CSAT survey, incentivized Google Reviews, and weekly follow-up calls show clients they are valued. The CX Index tracks key metrics, shared monthly at Tribal Council, keeping CX a priority. On-site visits further enhance relationships, aiming to add value and improve customer experiences continuously.
Outreach Programs
Next Dimension’s outreach programs focus on community, academic, and charitable efforts. Project Cedar aims to create IT career opportunities for women and Indigenous peoples, addressing barriers and promoting education. Partnerships with St. Clair College and the University of Windsor include “Discovery Days,” offering students a glimpse into IT careers and resulting in successful hires. Additionally, fall lectures align with academic curricula to engage students. Charitable outreach supports United Way Windsor-Essex’s Children at Risk programs, encouraging employee donations and fostering community support.
Take Your IT Support to the Next Dimension
Discover how ITAdvantage can transform your business operations with reliable, efficient, and scalable IT solutions. Our comprehensive Service Desk and IT Support program is designed to meet the diverse needs of your business, ensuring smooth and uninterrupted operations.
