1-800-461-0585 contact@nextdimensioninc.com Help Desk

Privacy Policy

Privacy Policy for NEXT DIMENSION INC.

Effective Date: December 1, 2024

Introduction

NEXT DIMENSION INC. (“Next Dimension” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, in compliance with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The Telecommunications Act
  • The Internet Code established by the Canadian Radio-television and Telecommunications Commission (CRTC)
  • Canada’s Anti-Spam Legislation (CASL)
  • Copyright Act
  • Security of Canada Information Sharing Act (SCISA)
  • Accessible Canada Act

By accessing our website or using any of our services, you consent to the collection, use, and disclosure of your information as outlined in this policy.

 

1. Information We Collect

We collect information necessary to provide our services and improve your experience with us. The types of information we may collect include:

  • Personal Information: Includes name, address, email, phone number, and other identifiable details.
  • Technical Information: Such as IP address, device type, browser type, operating system, and usage details.
  • Payment Information: Including payment card details and billing information when making purchases.
  • Service Preferences and Communication Records: Information about preferences related to our services, marketing consent, and records of customer interactions.

 

2. Purpose of Collecting Information

The information we collect is used for the following purposes:

  • Service Provision: To deliver, maintain, and improve our services in accordance with Section 7 of the Telecommunications Act, which emphasizes providing efficient services that protect user privacy.
  • Customer Support: To assist with inquiries, provide technical support, and handle complaints or requests.
  • Account Management: To administer your account, verify your identity, and fulfill our obligations under the Internet Code for accurate billing and communication.
  • Marketing Communications: To send you updates, promotional offers, and marketing content with your consent, in compliance with CASL.
  • Legal Compliance: To meet our regulatory and legal obligations under PIPEDA, the Telecommunications Act, SCISA and other applicable laws and regulations.

 

3. Consent and Control

  • Consent: We obtain express consent for collecting, using, or disclosing your personal information where required. This includes consent for marketing communications under CASL. 

For businesses when entering into a contractual agreement with Next Dimension for products and/or services you are extending any consent you have received at that time for the collection of PI for the users within your organization(s) that we may be supporting and/or providing services to on your behalf.

  • Withdrawal of Consent: You may withdraw your consent at any time by contacting us at privacy@nextdimensioninc.com. Withdrawing consent may limit our ability to provide certain services, but will not release you from any contractual obligations.
  • Clear and Transparent Information: In line with the Internet Code, we provide clear service agreements, terms, and information summaries to help you understand how your data will be used.

 

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information with trusted third parties under the following circumstances:

  • Service Providers: We share information with partners that help us operate our website and provide our services, in line with Section 7(i) of the Telecommunications Act to ensure privacy.
  • Legal Obligations: We disclose information when required by law or when needed to comply with regulatory or court orders, including obligations under the Copyright Act of Canada for managing copyright infringement notices.  We participate in what often is referred to as a ‘Notice-and-Notice Regime’, and we will maintain these notices for up to six months after forwarding them to our end customers.  At no time will we share end-user details for a suspected Copyright Act of Canada violation without a court order.
  • National Security: Under SCISA, and with a court order, we may share information as required by government agencies for national security purposes.

 

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, theft, loss, and misuse. Our measures include:

  • Encryption and secure transmission protocols.
  • Data access controls and audits.
  • Training for employees to handle information securely.

These measures are in compliance with PIPEDA, Telecommunications Act, and other privacy requirements.

 

6. Data Residency

Your personal information may be stored, processed, or transferred to data centres or service providers that are located outside the province of Ontario, including other provinces within Canada or countries outside of Canada. While our primary goal is to ensure your information is securely handled regardless of location, it may become subject to the laws and regulations of the jurisdiction in which it is stored.

Storage Outside of Ontario: Data, including Personal Information (PI), may reside outside the province of Ontario, and as a result, may be subject to laws and regulations different from those in Ontario. For example, in cases where data is processed in other provinces or internationally, local authorities may have access to it under applicable laws.

Protection Regardless of Location: Next Dimension is committed to maintaining the privacy and security of your data, regardless of its physical location. We require that any third-party service providers or partners that handle data on our behalf meet rigorous security standards and comply with our privacy policies.

Implications of Cross-Border Transfers: By using our services and providing your information, you agree to such transfers and understand that the data may be accessible to law enforcement, national security authorities, or regulatory agencies under the applicable laws of those jurisdictions.

 

7. Retention of Personal Information

We retain personal information only as long as it is necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, information will be securely destroyed or anonymized in accordance with PIPEDA.

 

8. Your Rights

Under PIPEDA, you have the right to:

  • Access Your Information: You may request access to your personal information and inquire how it is being used.
  • Correction of Information: You may request corrections to any inaccuracies in your information.
  • Withdrawal of Consent: You may withdraw consent to the use of your information at any time, subject to contractual or legal restrictions.
  • Complaint Resolution: You may file a complaint if you believe that we are not complying with this policy or relevant laws.

 

9. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience:

  • Cookies: Used to maintain session state and recognize your device. You can adjust your browser settings to decline cookies, though this may affect website functionality.
  • Third-Party Tracking: We do not allow third-party advertisers to track your personal information without your consent.

 

10. Transparency and Accuracy

  • Plain Language Communication: In compliance with the Internet Code, we ensure that all information provided to you about your services, including billing and contracts, is communicated in plain language.
  • Critical Information Summary (CIS): A summary of key terms related to your services will be provided, ensuring you understand your rights and how your information is handled.

 

11. Accessibility

We adhere to the Accessible Canada Act to ensure that our services and website are accessible to individuals with disabilities. This includes providing assistive support when needed and ensuring accessible documentation.

 

12. Anti-Spam Compliance

As per Canada’s Anti-Spam Legislation (CASL), we obtain your explicit consent before sending marketing communications. Each communication will include an option to unsubscribe, and you can opt out at any time.

 

13. Changes to This Policy

We may revise this Privacy Policy from time to time to comply with changes in legislation or to improve our services. We will notify you of any significant changes by updating the “Effective Date” at the top of this page. Your continued use of our services after changes are made constitutes your agreement to the revised policy.

 

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how your information is managed, please contact us:

NEXT DIMENSION INC.
3020 Devon Dr,
Windsor, ON, CA
N8X 4L2

+1-800-461-0585
privacy@nextdimensioninc.com

We are committed to resolving any privacy-related concerns in a fair and transparent manner.